Comments on: If You Want My Money, Treat Me Like a Customer http://www.emilyjasper.com/business/if-you-want-my-money-treat-me-like-a-customer/ Emily Jasper Thu, 02 Feb 2012 15:40:20 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Emily Jasper http://www.emilyjasper.com/business/if-you-want-my-money-treat-me-like-a-customer/#comment-407 Emily Jasper Mon, 15 Feb 2010 14:47:10 +0000 http://www.emilyjasper.com/?p=474#comment-407 Hi Alex, you're right, little things help. I was in a situation recently where things were a mess administratively. I was trying to sign up for something, and it was if all parts of my application wouldn't go through. Then I finally got so frustrated, when I called about the last hiccup, I demanded to speak to a supervisor. Of course, it turned out, the insanity I had been dealing with had involved her...not much trust in the system if the supervisor is contributing to chaos. I guess her boss got wind and called me to try and smooth things over, but I discovered it was really damage control, they wanted to protect themselves. They didn't really care. And I doubt the process will improve. Needless today, I don't want to sign up anymore. Thanks for stopping by! Hi Alex, you’re right, little things help. I was in a situation recently where things were a mess administratively. I was trying to sign up for something, and it was if all parts of my application wouldn’t go through. Then I finally got so frustrated, when I called about the last hiccup, I demanded to speak to a supervisor. Of course, it turned out, the insanity I had been dealing with had involved her…not much trust in the system if the supervisor is contributing to chaos. I guess her boss got wind and called me to try and smooth things over, but I discovered it was really damage control, they wanted to protect themselves. They didn’t really care. And I doubt the process will improve. Needless today, I don’t want to sign up anymore. Thanks for stopping by!

]]> By: Alex Blackwell http://www.emilyjasper.com/business/if-you-want-my-money-treat-me-like-a-customer/#comment-406 Alex Blackwell Mon, 15 Feb 2010 11:33:04 +0000 http://www.emilyjasper.com/?p=474#comment-406 In today's competitive world, the businesses that get the notion customer service is among their most valuable assets will have the best chance of lasting. Poor service is almost a death sentence to a business right now. What's amazing is customer service is simple: Saying things like "thank you;" "please;" and "I can do that for you." is all that is really needed. In today’s competitive world, the businesses that get the notion customer service is among their most valuable assets will have the best chance of lasting. Poor service is almost a death sentence to a business right now.

What’s amazing is customer service is simple: Saying things like “thank you;” “please;” and “I can do that for you.” is all that is really needed.

]]> By: Emily Jasper http://www.emilyjasper.com/business/if-you-want-my-money-treat-me-like-a-customer/#comment-398 Emily Jasper Thu, 11 Feb 2010 23:37:35 +0000 http://www.emilyjasper.com/?p=474#comment-398 Marc, I'm finding engagement is probably the most important thing right now. Reading through the blogs and posts of other young workers (employed or not), they don't know what engagement is. They just know that work is not happy, employers don't care if you're at the bottom of the food chain, and even if you've been loyal for years, you can still get laid off. While the recession may be an exception to the rule, there's a lot to be said for how this shapes our lives. What impact does it have on our relationship to other organizations? What kinds of leaders will we be? Do we have the business sense necessary to be successful? I know that many of us are spending more time in administrative roles than we would have liked, but I'm hoping that means we're more understanding. Just like I identify with those in the food service from my time as a waitress, hopefully it will be the same across experiences. But who knows? Marc, I’m finding engagement is probably the most important thing right now. Reading through the blogs and posts of other young workers (employed or not), they don’t know what engagement is. They just know that work is not happy, employers don’t care if you’re at the bottom of the food chain, and even if you’ve been loyal for years, you can still get laid off. While the recession may be an exception to the rule, there’s a lot to be said for how this shapes our lives. What impact does it have on our relationship to other organizations? What kinds of leaders will we be? Do we have the business sense necessary to be successful? I know that many of us are spending more time in administrative roles than we would have liked, but I’m hoping that means we’re more understanding. Just like I identify with those in the food service from my time as a waitress, hopefully it will be the same across experiences. But who knows?

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