Talk about Customer Intimacy

by Emily Jasper on April 27, 2010

This is an out of office I got today:

Thank you for your email. From April 26-April 30, we will be not be responding to email nor sending them out except to customers, partners, prospects and investors. We want to maximize authenticity and human connection in our interactions and email is not the best tool to accomplish that.  You will receive a call from me in regards to this email and I look forward to having a live discussion with you.  If you have an urgent request, please call my mobile 555-555-5555.

Crazy! Cra-zy!

Does your company have the balls to say they won’t reply to email to better customer service?