Posts tagged as:

customers

Netflix, Facebook: Customer or End-User Dilemma

September 26, 2011

Between the disappointing news that Netflix (NasdaqGS: NFLX) is going to spin off the DVD rental business, after already changing the subscription model (and losing Starz, one of the main reasons most of us watch streaming movies), and the newest face lift for Facebook, everyone’s saying, “What about your customers?” Spending a lot time doing company post-mortems […]

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Does Customer Focus Alienate Customers?

January 20, 2011

As a marketer, I constantly think about the role marketing has in business. For example, we are discussing behavioral economics in one class. Essentially you bring psychology and economics together to study how rational theory and our actual purchasing behavior collide. In one sense, you should buy product A because it may be cheaper and […]

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Jerks…

April 29, 2010

The Seth Godin Brazen webcast was today. I’ve decided that with the death of Elizabeth Post this week, we should acknowledge something: People are rude! Yes, the webinar started late, but unless people have the inability to multitask at all, why be so ugly? And I know people were bummed, but really, it was still […]

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