Posts tagged as:

relationship-building

If You Want My Money, Treat Me Like a Customer

February 10, 2010

Where do you get off? If you want my money, you are a business. That means act like it. You are not above customer service. You are not above basic administrative competence. I don’t know if this happens everywhere, but when I lived in D.C., Greenpeace used to have solicitors parked outside the metro stations. [...]

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Leave the Business Cards at Home

February 8, 2010

This weekend was my birthday, and I went to Madison to celebrate with my friend Brennan and the Brazen crowd. We had a blast! And not for the reasons I originally thought… When you are spending time developing online relationships, through twitter, blogs, or communities, you get an image of the people on the other [...]

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Madtown Adventures (aka The barroom brawl that wasn’t…)

October 5, 2009

The internet is a funny thing. Years ago, you had to be skeptical if you planned on ever meeting an online acquaintance in person. Internet friends were frowned upon as manipulating predators looking to take advantage of the innocent. As the internet world has developed, the rules seem to have changed. Dating sites still advise [...]

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Is it really that hard to expect honesty from businesses?

October 2, 2009

Have you seen those commercials for Ally Bank? Where the kids know that the shady practices aren’t fair? As a customer, you should have a right to understand everything you are getting from a business. It shouldn’t be buried in the fine print, and you should be able to expect honest practices. As we all [...]

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